Privacy policy

We are committed to protecting the privacy of our visitors and customers.

The purpose of this privacy policy is to describe the types of information that we collect from you when you visit our site or purchase from us, and explain how we use this information.

Information you give us when shopping

We collect information from you that we need to complete your purchase and arrange delivery. This information is held on a secure computer.

This information includes:

  • Name
  • Email address
  • Billing address for your credit card
  • Shipping or delivery address (if this is different from billing address)
  • Details of products purchased

Other information collected from you during your visit to our site

Whenever you browse the website, read pages, or download information, our computers automatically record certain information about your visit from the computer you use to access our site.

This information does not identify you personally. It just tells us how many visitors come to our site and the types of computers they use. With this information, we can improve our site for all our visitors and make it more useful to you.

The information includes the following:

  • The date and time you access our site.
  • How many and which pages you visit during a ‘session’ on our site and how long you were on the site.
  • Your internet domain name (this might be your internet service provider such as Tesco.net or your school, place of work etc) and the ‘IP’ address (this is a number assigned to your computer whenever you are surfing the web) which allows you to access our website.
  • The internet browser you use (eg Microsoft Explorer or Netscape) and your computer’s operating system (eg Windows 98). The site you were on before you came here (eg Yahoo if you found us from a search engine).

We use cookies

A cookie is just a line of text and numbers that is created by our website and stored on your computer when you visit our site. The cookie does not collect or contain personal information about you and poses no security or virus risk to your computer. When you return to our site, the cookie associates your computer with the information that you gave us when you first visited or registered and therefore helps us to remember you. This can save you time, particularly when you are shopping. Of course, you can still make full use of the site if you specifically choose not to accept the cookie on your browser.

Email addresses

We personally read all emails sent to us and we undertake to respond with 48 hours of receipt. Your email address is kept securely and is only used to answer your request.

More questions about privacy?

Please contact us if you have any questions or concerns about how we protect your personal information and ensure your privacy.